Welcome to einfrasouq ! B2B Marketplace for Construction Materials

Privacy Policy

Effective Date: 01/10/2025
Last Updated: 20/09/2025

Welcome to einfrasouq.com ("we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our B2B e-marketplace platform.

By accessing or using einfrasouq.com, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect different types of information to provide and improve our services:

A. Business Information
  • Company name, trade license, and commercial registration documents.
  • VAT number or tax ID (where applicable).
  • Industry segment and size.
B. User Account Information
  • Name, job title, email address, and phone number of individuals registering the account.
  • Login credentials (encrypted).
C. Product & Transaction Data
  • Product listings, prices, and specifications (uploaded by sellers).
  • Cart activity, order details, and order history.
  • Terms and conditions selected for orders (e.g., delivery preferences, payment terms).
  • Communication logs between buyers and sellers (for order facilitation and dispute management).
D. Payment Reference Data
  • Proof of payment (uploaded by buyer for seller reference).
  • Bank account details (only shared from seller to buyer post-order confirmation).

Note: einfrasouq.com does not process or store any payment transactions or financial transfers directly. All payments occur off-platform between buyers and sellers.

E. Technical Information
  • IP addresses, browser type, device information.
  • Usage logs and activity history (for analytics and platform optimization).
  • Cookies and similar tracking technologies (see Section 7).

2. How We Use Your Information

  • Create and manage user accounts.
  • Verify the legitimacy of buyers and sellers before approving access.
  • Enable product discovery, cart building, and order requests.
  • Facilitate communication between parties.
  • Share supplier bank details with buyers upon order acceptance.
  • Improve platform features, performance, and user experience.
  • Enforce our Terms of Use and monitor marketplace compliance.
  • Provide customer support and handle complaints or disputes.
  • Send transactional notifications (e.g., order updates) and platform announcements.

3. Who We Share Information With

  • Approved Buyers and Sellers: Order details and contact information are shared only between relevant transaction parties.
  • Third-Party Service Providers: Hosting, analytics, communication, and document verification providers contractually safeguard your data.
  • Legal & Regulatory Authorities: Information may be disclosed if required by law or legal proceedings.

4. Data Storage & Security

  • Encrypted data storage and secure cloud infrastructure.
  • Role-based access control within our internal systems.
  • Regular platform and server security audits.
  • Data minimization: only collecting what is necessary.

Important: While we take security seriously, no online platform is 100% immune from risks. Use strong passwords and protect your account credentials.

5. Data Retention

We retain your information as long as your account is active and for a reasonable period thereafter for legal, operational, or reporting purposes. To delete your account or request data deletion, contact us at privacy@einfrasouq.com.

6. User Rights & Choices

  • Access and review the personal/business information we hold.
  • Request corrections to inaccurate or outdated data.
  • Delete or deactivate your account (subject to transaction history preservation policies).
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing or promotional emails.

Contact: privacy@einfrasouq.com

7. Cookies & Tracking

We use cookies and similar technologies to remember login sessions, analyze user behavior, and enhance site functionality. You can control or disable cookies via browser settings, though it may limit your experience.

8. International Data Transfers

Your data may be stored or processed in data centers across multiple countries. By using our platform, you consent to these transfers.

9. Children’s Privacy

Our platform is B2B and not intended for individuals under 18. We do not knowingly collect personal data from children.

10. Updates to This Privacy Policy

Changes will be posted on this page with an updated "Last Updated" date. Review periodically to stay informed.

11. Contact Us

Email: admin@einfrasouq.com
Email Subject: Privacy Policy Concern