A: einfrasouq.com is the Middle East’s first B2B online marketplace dedicated to
building materials. We connect contractors, procurement teams, and project
owners with approved suppliers, making product discovery and communication
easier, faster, and more transparent.
A: No. We are not a supplier or distributor. We are a neutral platform that
connects buyers with verified suppliers. We do not keep inventory or stock
materials.
A: We are initially launching in Oman but the website is built to be launched
across the Middle East (UAE, Saudi Arabia, Qatar, Bahrain, and beyond).
Buyer FAQs
A: Simply search or browse by product category, compare products, select an
expected discount, payment & delivery term and place the order. Suppliers will
approve your order if found acceptable and once approved, a PO will be issued by
us with all your terms & conditions on your behalf.
A: No. We do not process payments. Buyers and suppliers negotiate and agree on
payments directly between themselves.
A: Yes, there are fees, which can be paid off using the einfra reward points
accumulated placing orders through our platform.
A: General RFQ process is still under development and will be implemented at the
earliest.
Seller (Supplier) FAQs
A: Register as a supplier, complete your company profile, and upload product
details. Our team will review your submission before publishing to maintain
quality and authenticity.
A: Product name, category, specifications, available sizes/variants, images,
brand name (if applicable), and contact details. The more complete your listing,
the better visibility you’ll get.
A: Basic listing is free. We also offer premium packages for higher visibility,
advertising, and featured placement. Contact us to learn more about seller
plans.
A: Buyers can contact you directly through the platform if any further discount
is expected from the posted price. You may agree with them on the discount,
payment & delivery terms in order to get them to place the order. If the order
is found acceptable, you can approve it and a PO will be issued by us with all
agreed terms & conditions on behalf of the buyer.
Trust & Safety FAQs
A: Yes. We conduct basic verification on all suppliers before approving
listings, ensuring buyers deal with legitimate businesses and on all buyers,
ensuring the orders being placed by them are valid & legitimate.
A: While we do not control transactions, we encourage transparency by displaying
supplier details, ratings (future feature), and promoting communication between
parties.
A: Since payments and deliveries are handled directly between buyer and
supplier, disputes must be resolved between the two parties. However, we monitor
complaints and reduce ratings in case of disputes and may also suspend, who
breach our terms.
Technical / Platform FAQs
A: No. It is a web-based platform accessible from any browser & desktop. Mobile
integration is still in progress.
A: Yes. We use modern security protocols and never share your private data with
third parties without your consent.
A: Yes. Suppliers can manage and update their profiles and product catalog
anytime from their dashboard.
Business Growth FAQs
A: Yes. Suppliers can purchase advertising slots, featured listings, and
promotional campaigns to increase visibility.
A: Yes. In addition to free listings, suppliers can opt for premium subscription
plans for enhanced features, analytics, and visibility.
A: You can reach us via the Contact Us page, email, or phone number during
working hours. Live chat will also be included sometime.
