Welcome to the einfrasouq.com Help Center
Find answers to common questions about buying and selling building materials, construction products, industrial supplies and equipment in Oman through einfrasouq.com.
Whether you are a contractor looking for construction materials, a procurement professional searching for suppliers, or a business interested in selling products online, this Help Center explains how registration, product listings, orders, RFQs, Seller subscriptions, EInfra Rewards, payments, reviews and dispute management work on our B2B marketplace.
Can't find what you're looking for? Contact our Support Team at support@einfrasouq.com.
1. General Questions
What is einfrasouq.com?
einfrasouq.com is a B2B marketplace for construction, infrastructure, engineering and industrial procurement, operated by Global Infrastructure Solutions SPC in the Sultanate of Oman.
The Platform enables registered businesses to discover products and suppliers, compare available product information and pricing, place orders, participate in RFQs and manage procurement or sales activities digitally.
Is einfrasouq.com a supplier or distributor?
No.
einfrasouq.com is an independent B2B marketplace facilitator. Products displayed on the Platform are listed and supplied by independent Sellers.
einfrasouq.com does not manufacture, own, warehouse, stock or deliver the products listed by Sellers.
What products can I find on einfrasouq.com?
The marketplace covers 29 main product categories spanning construction materials, building products, industrial equipment and infrastructure supplies.
These include cement and concrete products, steel and metals, plumbing, electrical products, HVAC, paints and construction chemicals, tiles and flooring, machinery, scaffolding and formwork, safety equipment, timber, MEP products, road materials, oil and gas supplies and many other construction-related products.
Who can register on einfrasouq.com?
einfrasouq.com is designed primarily for legally established businesses involved in construction, infrastructure, engineering, manufacturing, industrial procurement and related sectors.
Companies may register as either a Buyer or Seller, subject to the applicable registration and verification requirements.
Does einfrasouq.com operate outside Oman?
einfrasouq.com is currently focused on the Oman market.
Expansion into other GCC markets, including the UAE and Saudi Arabia, is planned for future phases. The website already indicates those markets as coming soon.
2. Buyer Help
How do I register as a Buyer on einfrasouq.com?
Select Register as Buyer, enter your company and authorised contact details, upload the requested business documents and submit your application.
The einfrasouq.com team will review the information before activating the Buyer account.
Is Buyer registration free?
Yes. Buyer registration is currently free.
Any additional premium services or future paid features, if introduced, will be clearly communicated on the Platform.
How can I find building materials and construction products in Oman?
Buyers can search by product name, browse categories and subcategories, review available product information and compare options listed by different Sellers.
The Platform is designed to make construction material sourcing and supplier discovery in Oman faster and more transparent.
Are the prices shown on einfrasouq.com set by einfrasouq?
No.
Product prices displayed on the marketplace are published by the respective Sellers. einfrasouq.com does not add a margin to Seller product prices.
Sellers remain responsible for their pricing, product information and availability.
Can Buyers request a discount from a Seller?
Where the applicable ordering functionality allows it, Buyers may request a discount or propose commercial terms when placing an order.
The Seller independently decides whether to accept, reject or revise the requested commercial conditions.
Can I add products from different Sellers to one shopping cart?
Yes.
Products from multiple Sellers may be added to the same shopping cart. However, orders are submitted one Seller at a time.
A separate Purchase Order is therefore generated for each Seller.
What happens after I place an order?
Once a Buyer submits an order, the selected Seller receives it for review.
The Seller may accept, reject, request clarification or propose revised commercial terms depending on the available Platform functionality.
Submission of an order does not automatically mean that the Seller has accepted it.
Who generates the Purchase Order?
The Platform electronically generates and transmits the Purchase Order based on information submitted through the registered Buyer account.
The Purchase Order represents the Buyer's order to the Seller. einfrasouq.com facilitates its electronic generation and transmission but is not itself the purchaser or contracting party.
Can I cancel an order after submitting it?
A cancellation or modification after order submission should be agreed with the Seller, particularly where the Seller has already accepted the order. Cancelled order will also affect the rewards earned.
Any commercial consequences of cancellation remain between the Buyer and Seller according to the terms they have agreed.
3. Seller Help
How do I become a Seller on einfrasouq.com?
Select Become a Seller and complete the Seller registration process.
You will be asked to provide company and contact information, verify your email and mobile number, and upload required commercial and regulatory documents.
The einfrasouq.com administration team will review your application before account activation.
What documents are required for Seller registration?
Depending on your company and registration status, documents may include:
- Commercial Registration
- VAT registration documents, where applicable
- Company authorisation letter
- Authorised representative information or identification
- Other company or regulatory documents requested during verification
The exact required documents will be shown during registration.
What does Seller verification mean?
Verification means that einfrasouq.com performs an administrative review of the information and documents submitted by the company.
Verification does not constitute an endorsement, financial guarantee, product certification or guarantee of future performance by einfrasouq.com.
How can I list construction products on einfrasouq.com?
After Seller account approval and activation of the applicable subscription plan, Sellers can access their Dashboard and create product listings.
Products may include information such as:
- Product name
- Category and subcategory
- Brand
- Specifications
- Country of origin
- Product description
- Images
- Unit of measurement
- MOQ
- Available quantity
- Price
- Delivery timeframe
- Warranty information
Sellers are responsible for keeping their product information accurate and current.
Can I upload multiple products at once?
Where available under your Seller account, the Bulk Product Upload feature allows products to be uploaded using the prescribed spreadsheet/CSV template.
This is particularly useful for building-material suppliers with large product catalogues.
Can I change my product prices after listing?
Yes.
Sellers can manage their own product listings and pricing through the Seller Dashboard, subject to applicable Platform rules.
Sellers should ensure that displayed prices, availability and specifications remain accurate.
Can a Seller see other Sellers' prices?
No.
Seller accounts are intended for managing the Seller's own business activities and Dashboard.
A Seller can manage its own products, prices, orders, RFQs, promotions, reviews, disputes and account information but does not receive marketplace browsing access for the purpose of viewing competing Sellers' commercial information.
This helps protect commercial confidentiality and promotes fair marketplace participation.
4. Seller Subscription & Charges
What Seller subscription plans are available?
einfrasouq.com offers three Seller plans:
BASIC, PRO and ULTRA.
Different plans provide different levels of product listings, visibility, RFQ access, promotional benefits, analytics, company profile features and account-management tools.
Are Seller subscription prices inclusive of VAT?
No.
All registration fees, subscription fees and other charges displayed on the Platform are exclusive of VAT. Applicable VAT will be charged in accordance with the prevailing laws of the Sultanate of Oman.
Does einfrasouq.com charge commission on Seller orders?
Marketplace commission apply according to the Seller's applicable plan, campaign or commercial arrangement.
The applicable commission will be disclosed in the relevant Seller plan or agreement.
Importantly, the commission should not be confused with payment settlement. The product payment itself remains between Buyer and Seller.
Are Homepage Banner, Category Banner and Featured Product promotions guaranteed?
No.
Promotional placements, including Homepage Banners, Category Banners and Featured Products, are subject to availability, applicable quota and approval by einfrasouq.com.
Submission of a promotion request does not guarantee publication. Charges apply only when the requested promotion is confirmed and successfully published on the Platform.
5. RFQ – Request for Quotation
What is an RFQ?
RFQ means Request for Quotation.
It allows a Buyer to communicate a purchasing requirement to relevant Sellers and invite commercial quotations.
An RFQ itself is not a Purchase Order and does not obligate a Seller to submit a quotation.
How do I submit an RFQ for construction materials?
Registered Buyers can use the available RFQ functionality to provide details of their requirement, such as product category, specifications, quantity and other procurement information.
Relevant Sellers may then respond according to the RFQ functionality available on the Platform.
Can I receive quotations from multiple suppliers?
The RFQ system is intended to help Buyers obtain and evaluate responses from relevant Sellers.
Some advanced RFQ functionality—including enhanced quotation comparison, negotiation and award workflows—is being introduced progressively as the Platform develops. The current RFQ page already identifies some features as part of future phases.
Does einfrasouq.com guarantee that Sellers will respond to my RFQ?
No.
Sellers independently decide whether to respond to an RFQ. einfrasouq.com does not guarantee a minimum number of quotations or any particular commercial outcome.
6. Payments, Delivery & Commercial Terms
Do Buyers pay for product orders through einfrasouq.com?
No, unless a specific service is expressly introduced otherwise.
For marketplace product transactions, payment arrangements are agreed directly between the Buyer and Seller.
einfrasouq.com does not ordinarily collect, hold or settle product-order payments.
What payment terms can Buyers and Sellers agree?
Commercial terms may include arrangements such as:
- Advance payment
- Open credit
- Post-dated cheque / credit arrangements
- Letter of Credit
- Bank transfer
- Other mutually agreed terms
The final payment terms are agreed directly between Buyer and Seller.
Who is responsible for product delivery?
Delivery arrangements are agreed between the Buyer and Seller.
The Seller and Buyer remain responsible for matters such as transportation, delivery scheduling, unloading, insurance and other logistics according to their agreed terms.
einfrasouq.com does not itself transport or deliver listed products.
7. EInfra Rewards
What is EInfra Rewards?
EInfra Rewards is einfrasouq.com's Buyer rewards programme.
Eligible Buyers can earn reward points from qualifying orders placed through the Platform.
For every OMR 10 of eligible order value, the Buyer earns 1 EInfra Reward Point, and 100 points = OMR 1 redeemable value.
When are EInfra Reward Points earned?
Reward eligibility applies to qualifying orders placed through a registered Buyer account and subject to the applicable EInfra Rewards conditions.
Orders that are cancelled, rejected, reversed, refunded, fraudulent or otherwise ineligible may have associated reward points withheld or removed.
When can I redeem my EInfra Reward Points?
This needs to reflect the rule you finalized recently:
Reward points earned during one calendar month become eligible for redemption only during the following calendar month.
For example, points earned in August can be redeemed in September. Points earned in September become redeemable in October.
Points earned during the current month cannot be redeemed during that same month.
Do EInfra Reward Points expire?
Yes.
Eligible points must be redeemed during their applicable redemption month. Any eligible points not redeemed within that period expire and cannot be carried forward or reinstated, subject to the applicable EInfra Rewards Terms.
What is the maximum monthly EInfra Reward?
Under the standard programme, the maximum reward value that may be earned and redeemed is OMR 100 per month, unless a promotional campaign specifies a different limit.
Special campaigns such as 10X Rewards may provide enhanced earning opportunities subject to their published terms.
8. Ratings & Reviews
When can a Buyer review a Seller?
A Buyer can submit a seller & product rating and review after the Seller marks the applicable order as Delivered.
This helps ensure that reviews are connected to genuine marketplace transactions.
Can reviews be removed?
einfrasouq.com may moderate reviews that violate Platform policies, such as fraudulent, abusive, misleading, irrelevant or manipulated reviews.
9. Order Disputes
What can I do if there is a problem with an order?
Where dispute functionality is available, the Buyer or Seller may raise a dispute from the applicable order and provide information and supporting documents regarding the issue.
Examples can include delivery problems, damaged or incorrect products, payment issues, order changes or other disagreements.
Does einfrasouq.com decide who wins a Buyer–Seller dispute?
No.
Buyers and Sellers are expected to make reasonable efforts to resolve commercial disputes directly.
einfrasouq.com may assist by facilitating communication or exchange of information, but this assistance does not constitute arbitration or mediation, and the Platform does not determine legal liability or impose a binding settlement.
What evidence should I provide when raising a dispute?
Where relevant, provide clear supporting information such as:
- Purchase Order
- Delivery note
- Product photographs
- Invoice
- Relevant correspondence
- Product specifications
- Payment records
- Other documents supporting the issue
Any unresolved dispute will result in the increase of Dispute Ratio, which will affect their position / status and could face temporary or permanent ban from the platform.
10. Account & Technical Support
I cannot log in to my einfrasouq.com account. What should I do?
First confirm:
- Your email address and password are correct.
- You are using the correct Buyer or Seller login.
- Your account has been approved and activated.
If the problem continues, use the password recovery option or contact einfrasouq.com Support.
Why can't I use Buyer credentials in the Seller login?
Buyer and Seller accounts have different roles and access permissions.
Please verify that you are logging in through the appropriate Buyer or Seller portal.
Can I update my company information?
Registered Users can update applicable profile information through their Dashboard.
Certain regulatory or verified information may require additional review by einfrasouq.com before the change becomes effective.
Is einfrasouq.com available on mobile devices?
einfrasouq.com is a web-based B2B marketplace and may be accessed through supported web browsers on compatible devices.
How do I contact einfrasouq.com Support?
For assistance with registration, accounts, product listings, orders, RFQs, Seller subscriptions, promotions or technical issues:
Email: Contact Support
You can also submit an enquiry through the Contact Us page.